This Privacy Policy applies to certain information, as defined below, that Soocas Australia (hereinafter referred to as “Soocas”, “we”, “our” or “us”) collects, uses, discloses, processes, shares, and protects any personal information that you give us or that we collect from you when you use our products and services located at soocas.au (“Site”) (collectively, the “Services”).
Personal data means any electronic or other information which alone or jointly with other information can be used to identify a natural person or make him or her identifiable. This Policy explains how we process your personal data.
By submitting personal data through our Site or Services, you agree to the terms of this Privacy Policy and expressly consent to the collection, use, processing and disclosure of your personal data in accordance with this Privacy Policy.
This Policy describes:
- What We Collect & How We Use Your Personal Data
- Cookies & Similar Technologies
- How We Share, Transfer and Publicly Disclose Your Personal Information
- How We Store and Protect Your Personal Information
- How You Can Manage Your Personal Data
- Links to Third-Party Websites, Products and Services
- How We Update this Privacy Policy
- A Note about Children and Minors
- International Transfers of Information
- Contact Us
1. What We Collect & How We Use Your Personal Data
1.1 What information is collected by us
In order to provide our Services to you, we may ask you to provide personal information necessary to provide those Services.
Depending on the Services you choose, we may collect the following:
1.1.1 Information you provide to us
Account Information:
You may provide your email address and password to create an account or subscribe to our communications.
Order-related Information:
You may provide your name, telephone number, email address, delivery address, billing address and postcode.
We currently use third-party payment processors such as PayPal to securely process payments. Payment information you provide through PayPal is encrypted and transmitted directly to PayPal. We do not store your payment card details.
For more information please visit:
https://www.paypal.com/au/legalhub/privacy-full
Customer Support:
When you contact us, we may collect information including your contact details, order information and communication records so we can provide customer support.
Other Information:
You may voluntarily provide information such as country or product preferences.
1.1.2 Information collected when using our Services
Our servers may collect:
- browser type
- operating system
- IP address
- domain name
- date and time of visit
We may also collect log information including:
- IP address
- browser type
- ISP
- pages visited
- clickstream data
This helps us analyse trends, improve website performance and improve customer experience.
Cookies:
We may use cookies to improve your browsing experience.
Pixel Tags / Web Beacons:
We may use web beacons to understand website and email engagement.
Analytics Services:
We may use third-party analytics services to understand website performance and improve Services.
For more information, contact:
1.1.3 Information from third-party sources
Where permitted by law, we may collect information from:
- PayPal
- analytics providers
- delivery providers
- fraud prevention partners
1.1.4 Non-personally identifiable information
We may collect anonymous or aggregated data to better understand how users interact with our Services.
1.2 How we use personal information
We may use your information for:
- creating and managing your account
- processing orders
- delivery and returns
- customer service
- sending order confirmations and updates
- improving our products and Services
- fraud prevention
- security monitoring
- legal compliance
- marketing communications where permitted
You may unsubscribe from promotional emails at any time.
2. Cookies & Similar Technologies
We may use cookies and similar technologies to:
- keep the Site functioning properly
- remember preferences
- analyse traffic
- improve customer experience
Cookie types may include:
- Strictly Necessary Cookies
- Performance Cookies
- Functional Cookies
You can manage cookies through your browser settings.
Disabling cookies may affect website functionality.
3. How We Share Personal Information
We do not sell your personal information.
We may share information with:
- Soocas affiliates
- payment service providers
- logistics providers
- analytics providers
- website hosting providers
- legal or regulatory authorities where required by law
We only share information reasonably necessary for the relevant purpose.
4. How We Store and Protect Your Personal Information
We implement reasonable security measures to protect your information.
We use secure systems including SSL encryption where applicable.
We retain information only as long as necessary for:
- order fulfilment
- customer service
- legal compliance
- internal business records
5. How You Can Manage Your Personal Data
You may request to:
- access your personal information
- update or correct information
- request deletion where applicable
- unsubscribe from marketing communications
Please contact:
We will respond as soon as reasonably practicable.
6. Links to Third-Party Websites
Our Site may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
Please review their privacy policies separately.
7. How We Update This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted on:
soocas.au
Continued use of the Site means acceptance of updated terms.
8. A Note about Children and Minors
We place importance on protecting children’s privacy.
Our Services are not intended for children.
If we become aware personal information has been collected from a child contrary to applicable law, we will take reasonable steps to remove it.
For questions contact:
9. International Transfers of Information
Your personal information may be stored or processed outside Australia by trusted service providers.
Where this occurs, we take reasonable steps to protect your information in accordance with applicable Australian privacy laws.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: support.au@soocas.com
Website: www.soocas.au
